USING A COMPUTER HARDWARE AND SOFTWARE SUPPORT ISSUE LOG
A computer hardware/software support log should be used to record all calls and letters concerning computer problems. The information contained on the hardware/software support log can help substantiate any on-going problems you are having with the vendor and could be used as a negotiating tool to obtain a refund or adjustment of support costs. This is also an important internal tool as many times it may be determined when reviewing the log that the problem is due to a procedure not being followed or to operator errors.
The information that should be recorded on the log are: